Frequently Asked Questions
Everything you need to know about our innovative watering solutions.
How do I install my Hoselink Retractable Hose Reel?
Installation is a simple process that involves mounting the bracket to a sturdy wall or post using the included hardware, then clicking the reel into place. Detailed step-by-step instructions and video guides are available on our website.
Are Hoselink fittings compatible with other brands?
Our point-to-point hose connections are a unique bayonet-style system designed for a 100% leak-free experience. While they are proprietary, we offer universal tap and accessory adapters so you can integrate Hoselink with your existing hardware.
What is your shipping policy for domestic orders?
We offer standard and express shipping options across the country. Most orders are processed within 1-2 business days, and you will receive a tracking number via email as soon as your package leaves our warehouse.
What kind of warranty comes with Hoselink products?
We stand by the quality of our products. Our Retractable Hose Reels typically come with a 2-year warranty, while our no-burst hose fittings are backed by a lifetime guarantee against leaks and bursts.
Can I leave my hose reel outside during winter?
While our reels are UV-stabilized and built for durability, we recommend storing the reel unit indoors during extreme freezing conditions to protect the internal components from ice expansion damage.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the item in its original condition for a full refund of the product price.